SHIPPING POLICY PATS · writtenbypats.com Last updated: 10 September 2026
PATS ships from the Gold Coast, Queensland, Australia.
1. Processing time
Orders are packed in the order they are received. Please allow 1–3 business days for processing before the parcel is handed to the carrier.
Weekends and Australian public holidays are not business days. During drops or peak periods, processing may take a little longer.
You will receive a confirmation email when the order is placed, and tracking when the parcel ships (where available).
2. Packaging
Orders typically ship in a 20 cm × 20 cm × 20 cm box. Most parcels contain 1–2 hats.
3. Shipping rates
Rates are shown at checkout and may change. As a guide:
Australia
Standard: $12.95 AUD
Express: $19.95 AUD
New Zealand
Standard: $24.95 AUD
Express: $42.95 AUD
Rest of world
Standard: $34.95 AUD
Express: $54.95 AUD
Final shipping cost depends on destination and the service you select at checkout.
4. Free shipping
Free standard shipping applies to eligible orders of $150 AUD or more, where offered at checkout.
Free shipping does not apply to Express unless stated at checkout.
5. Delivery estimates
These are estimates only, starting after the order has been dispatched:
Australia Standard: 3–8 business days
Australia Express: 1–3 business days
New Zealand: 6–14 business days
Rest of world: 8–21 business days
Carriers and customs can delay delivery. PATS is not responsible for delays once the parcel is with the carrier or held by customs.
6. International orders
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the product price or shipping fee unless shown at checkout.
If a parcel is refused at customs or returned because duties were unpaid, we cannot refund the original shipping cost.
7. Address accuracy
You must enter a complete and correct shipping address. If the address is wrong, incomplete, or missing a unit number, we are not responsible for a lost, delayed, or returned parcel.
If a parcel is returned to us because of an address issue, we may charge a reshipping fee or offer a product refund minus original shipping, at our discretion.
8. Lost or damaged parcels
If tracking shows delivered but you have not received it, check with others at the address and the carrier first.
If a parcel is lost in transit or arrives damaged:
We will work with the carrier to resolve valid claims. This does not limit your rights under the Australian Consumer Law.
9. Change of mind
Shipping fees are non-refundable for change-of-mind requests. See our Refund Policy for full details. All sales are final except where Australian Consumer Law requires otherwise.
PATS operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PATS is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at writtenbypats@gmail.com or contact us at 8 Matthew Close, Burleigh Heads QLD 4220, Australia For the purpose of applicable data protection laws, we are the data controller of your personal information.
TERMS OF SERVICE
TERMS OF SERVICE PATS · writtenbypats.com Last updated: 10 September 2026
These Terms of Service (“Terms”) govern your use of writtenbypats.com and any purchase from PATS. By browsing the site or placing an order, you agree to these Terms.
If you do not agree, do not use the site or place an order.
You must be 18 or over, or have a parent or guardian complete the purchase for you. By ordering, you confirm the information you give us is accurate.
3. Products
We sell apparel and related goods as described on each product page.
Colours, photos, and descriptions are shown as accurately as possible. Slight variation can occur between screens and real-life fabric.
Stock is limited. A product may sell out after you add it to your bag.
We may update product details, prices, or availability at any time.
4. Pricing and currency
All prices are in Australian dollars (AUD) unless stated otherwise. Prices include GST where applicable. Shipping is calculated at checkout and shown before you pay.
We may change prices at any time. The price you pay is the price shown at checkout when the order is placed.
5. Orders
An order is an offer to buy. We may accept or decline an order for any reason, including stock issues, pricing errors, suspected fraud, or incomplete details.
If we cannot fulfil an order, we will contact you and refund any amount already charged.
You are responsible for:
entering the correct shipping address
checking size, colour, and product details before purchase
6. Payment
Payment is processed through Shopify Payments and any other methods shown at checkout. Orders are not confirmed until payment is successfully received.
We do not store full card details on our site.
7. Shipping
We ship from Australia. Delivery times are estimates only and can vary by destination and carrier.
Risk in the goods passes to you once the parcel is delivered to the address you provided. If the address is wrong or incomplete, we are not responsible for a lost or returned parcel.
Free shipping, if offered, applies only when the conditions shown at checkout or on the site are met.
8. Returns and refunds
All sales are final for change of mind.
We do not accept returns, exchanges, or refunds because you changed your mind, chose the wrong colour, or no longer want the item.
This does not affect your rights under the Australian Consumer Law. If goods are faulty, not as described, or not of acceptable quality, contact support@writtenbypats.com within 7 days of delivery with your order number and photos.
Full details are in our Refund Policy.
9. Intellectual property
All content on this site — including the PATS name, logos, product designs, photos, copy, and layout — belongs to PATS or our licensors.
You may not copy, reproduce, sell, or use our content or designs for commercial purposes without written permission.
10. Acceptable use
You agree not to:
misuse the site or attempt to interfere with it
submit false order or payment information
scrape, copy, or republish site content without permission
use the site for any unlawful purpose
We may refuse service or cancel orders if we reasonably believe these Terms have been breached.
11. Third-party services
Checkout, payments, shipping, and analytics may be provided by third parties such as Shopify. Their terms also apply to those services.
12. Limitation of liability
To the maximum extent permitted by Australian law:
the site is provided “as is”
we are not liable for delays, carrier issues, or losses caused by incorrect customer information
our total liability for a purchase is limited to the amount you paid for that order
Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.
13. Privacy
We collect and use personal information as described in our Privacy Policy. By using the site, you consent to that collection and use.
14. Changes
We may update these Terms at any time. The latest version will be posted on this page. Continued use of the site after an update means you accept the revised Terms.
15. Governing law
These Terms are governed by the laws of Queensland, Australia. Any dispute will be handled in the courts of Queensland, unless Australian Consumer Law requires otherwise.
PATS does not accept returns, exchanges, or refunds for change of mind, incorrect size choice, colour preference, or buyer’s remorse.
Once an order is placed and payment is received, it cannot be cancelled, returned, or refunded except where required by Australian Consumer Law.
What this means
No change-of-mind returns
No exchanges for a different colour or style
No store credit for unused items
Sale, preorder, and drop items follow the same rule
Please check colour, size, and product details carefully before checkout. Our hats are generally one size fits most unless stated otherwise on the product page.
Faulty, damaged, or incorrect items
Your rights under the Australian Consumer Law are not excluded.
